Customer Services Officer

As a Customer Services Officer – Branch Operations, you will play a key role in delivering exceptional customer service while supporting the daily operations of the branch. You will be responsible for handling customer inquiries, processing and verifying customer information, maintaining accurate records, generating reports, and ensuring all documentation is managed in accordance with company policies and service standards. This role requires strong attention to detail, excellent communication skills, and a commitment to maintaining confidentiality and operational excellence.

Key Responsibilities

• Provide prompt and effective customer service while ensuring first-contact resolution.
• Collect, review, verify, and accurately process customer information.
• Enter customer data into company systems within established timelines.
• Maintain accurate customer records and follow up on missing information when required.
• Store and manage information according to company standards.
• Generate operational reports and share them with relevant stakeholders.
• Scan and upload documents into company systems promptly.
• Ensure compliance with company policies, data privacy regulations, and operational procedures.
• Support branch operations to achieve service quality and performance targets.

Required Skills

• Customer Service Orientation
• Communication Skills
• Problem-Solving Skills
• Attention to Detail
• Microsoft Office Proficiency (Word, Excel, Outlook)

Qualifications

• G.C.E. Advanced Level or equivalent qualification.
• A Diploma or Certificate in Business Administration, Customer Service, Management, or a related field will be an added advantage.

Experience

• Previous experience in customer service, branch operations, administration, or data processing is preferred.
• Experience in the insurance, banking, or financial services industry will be an added advantage.
• Fresh graduates with strong communication skills and a willingness to learn are also encouraged to apply.

Benefits & Perks

• Attractive remuneration package.
• Comprehensive training and professional development opportunities.
• Career growth and advancement within Allianz Lanka.
• Exposure to global and multinational business practices.
• Supportive and collaborative work environment.
• EPF & ETF and other statutory benefits.
• Employee recognition and engagement programs.
• Opportunity to work with one of the world's leading insurance brands.