IT Support Specialist

We are looking for a young, energetic, and customer-oriented individual to join our IT team. The role involves supporting digital sales activities, assisting customers with software installation and usage, providing technical support, and ensuring a positive customer experience.

Key Responsibilities

• Support digital sales and customer-related IT activities.
• Install and configure software at customer locations.
• Provide customer support and basic user training.
• Troubleshoot basic software and technical issues.
• Assist the IT team with day-to-day IT operations.

• Good communication and interpersonal skills.
• Basic IT and software knowledge.
• Customer-oriented and problem-solving mindset.
• Good English and Sinhala; Tamil is an added advantage.
• Knowledge of software development is an added advantage.
• Willingness to learn and work as part of a team.
• Previous IT or customer support experience is an added advantage.

• Practical IT and customer support experience.
• Training and professional development opportunities.
• Supportive and dynamic work environment.
• Career growth opportunities.
• Structured working hours.

Working Hours: Monday–Friday 9.00 AM–5.00 PM | Saturday 9.00 AM–1.30 PM

Work Environment: Primarily in-house.